Linnetgrove · Customer careThe Scarf Notebook

Returns & Refunds

Last updated: November 12, 2025

A scarf should be tried against your own coat, in your own mirror. If it isn't right, send it back within 30 days. You don't need a reason, and there is no restocking fee.

Thirty days, change of mind included, and the full price back.

01The window

You have 30 days from the day your order is delivered to start a return. Changed your mind, found the colour different from what you pictured, or simply prefer another design? All of those are fine reasons.

02Condition

For a full refund, please send the scarf back unworn and unwashed, in its original packaging where possible and with any tags still attached. Please keep it away from perfume, make-up and smoke, which cling to satin.

03How to send it back

1. Email us first at info@linnetgrove.com with your order number and the scarf you are returning. Please do this before posting anything, so we know to look out for your parcel.
2. We reply with the return address and a few packing tips. Returns go to our registered company address, printed in the masthead below.
3. Post it with a tracked service, and send us the tracking number.
4. Your refund follows promptly once your return has shipped and we have the tracking number.

04Refunds

We refund the full price of the returned scarf to your original payment method. Allow your card issuer a handful of business days to post the credit to your statement. The cost of posting a change-of-mind return is yours, and the original shipping charge is not refundable unless we made a mistake. There is never a restocking fee.

05If something went wrong

Arrived damaged, with a flaw in the print or hem, or not the design you ordered? Email a photo within 30 days of delivery and we will put it right at no cost to you, with a replacement or a full refund including shipping, whichever you prefer.

06Swapping for a different design

The quickest way is to return the first scarf for a refund and order the one you would rather have. If you would like help choosing, just ask.

07Gifts

Gift recipients may return a scarf too. Tell us the order number or the buyer's name, and we will refund the original payment method or arrange an exchange.